COPIER CAREERS NEWSLETTER


DECEMBER 2011 NEWSLETTER
	Happy holidays! With 30 years of experience working for the document imaging industry, Copier Careers is the only recruiter with the resources to find what your dealership needs most: experienced technicians, copier sales representatives, managers, controllers, dispatchers, support staff, and managed print services experts. Our database of qualified copier professionals is the biggest in the business (54,000 strong and growing!) and we're dedicated to helping our clients and our candidates make the best matches possible. Whatever you're looking for, Copier Careers can help you find it. Learn more at www.copiercareers.com or call (888) 733-4868 to talk to one of our recruiters.

IN THIS ISSUE:

The Feed - Copier Careers publishes first ever salary survey of copier sales reps
The Top 5 - Tips for being happier at work
News In Brief - Announcements from Copier Careers, Ricoh, Xerox, and Kyocera Mita
Sound Off - Our readers respond to last month's poll
Poll-of-the-Month - How happy are you in your current job?
Featured Job Listings

THE FEED
Copier Careers Publishes First Ever Salary Survey of Copier Sales Reps

For more than a decade, Copier Careers has been publishing yearly salary surveys for three categories of copier industry employee: service techs, service managers, and sales managers. This year for the first time we’ve published a fourth: the 2011 Sales Representative Salary Survey. Nearly 10,000 copier sales reps from dealerships all over the country told us how much they make and shared their opinions on the state of the industry. Key findings included:

Great earning potential. More than 60 percent of survey respondents say they are making more than $100,000 annually. The top-earning job title was Major Account Manager.

Excitement about MPS. With the exception of a few old-school holdouts, most copier sales representatives are loving Managed Print Services. In addition to creating new income opportunities, MPS provides real value to customers and makes for a more challenging and interesting sales process.

Too many buckets. According to many respondents, the complexity of sales compensation plans has gotten out of hand. This situation has created frustration for many sales reps and has contributed to a growing distrust of management.

To get the full story, read our entire 4-page Sales Representative Salary Survey online at http://copiercareers.com/salary_surveys.shtml.

THE TOP 5... Tips for Being Happier at Work

Tips from the trenches to keep your copier career on track

A growing body of research finds a close link between happiness and productivity: the people who are most satisfied with their jobs are also the best performers, and vice versa. For most people, though, happiness isn’t automatic. Regardless of how good your job is or how much money you make, happiness has to be cultivated. Here are a few tips to help you find more joy in your daily grind:

Decide to be happy. Popular wisdom tells us you’re either happy or you’re not, but the truth in many cases is that happiness at work is a choice. Most copier industry employees spend at least 50 hours a week on the job, but whether that time commitment is a burden or a blessing is up to you. You can decide to spend day after day counting down the hours to quitting time (or the years to retirement), or you can decide to spend your days enjoying the physical, psychological, and intellectual challenges work throws your way. The choice is yours. Just remember, it really is a choice.
Set your own career goals — and meet them. Your managers set benchmarks and performance goals for you, but why stop there? Set small, attainable goals for yourself as well, and take active steps to meet them. You could work on a new certification, read industry magazines or business books, connect with old coworkers on LinkedIn, attend networking events or industry conferences...the options are endless. Taking small measures to improve your knowledge and advance your career will make you feel more involved and will help you gain more control over your own career path.
Do something you like every day. Not everybody is in a job they love — that’s why they call it work, right? But no matter how you feel about your job in general, there is bound to be something about it that you like. Whatever that thing is, try to do it every day. It will help you get through all the not-so-fun parts of your job.
Avoid negative people. Complaining is hardly ever productive and it is usually self-perpetuating: instead of leading to solutions, it merely leads to more complaining. We all do it once in awhile, but some people do it all the time. Avoid these people. They’re practically guaranteed to bring you down.
Look for a new job. If all else fails and you just can’t seem to find any happiness at work, then you’re probably in the wrong job. Find a better fit at http://www.copiercareers.com.

NEWS IN BRIEF

Copier Careers Publishes New Salary Survey. Our first annual Sales Representative Salary Survey is now available online at http://copiercareers.com/salary_surveys.shtml.

Ricoh Announces New District Field Structure, IKON Brand Integration. Ricoh announced this month that it plans to replace its current Region and Area structure with a new ten-district geographic model, in which District Vice Presidents will drive sales execution in the field. Beginning April 2012, Ricoh will also decommission the IKON brand in the U.S. and instead house those services under the Ricoh banner.

Ricoh Unveils Managed Document Services 2.0. Managed Document Services (MDS) 2.0 represents early progress in the evolution of the services-led business model Ricoh unveiled in January 2011, as it made a three-year commitment to enhance its global MDS infrastructure. As part of Ricoh MDS 2.0, Ricoh has unveiled a new global website (http://www.mds.ricoh.com/) that serves as a source of information and guidance to help customers achieve their business goals through Ricoh Managed Document Services. The site includes case studies, white papers, and videos.

New Xerox Phaser 6700 Released. The new Xerox Phaser 6700 color printer, with speeds up to 47ppm, offers 2400x1200 dpi resolution and “Color by Words 2.0”, an interactive technology that leverages common, everyday words to help users describe intended color output. Starting at $1,349, the Phaser 6700 is Energy Star qualified and is available now through Xerox dealers and resellers.

Kyocera Mita Begins Construction of New Plant in Vietnam. A groundbreaking ceremony took place in early November for a new Kyocera Mita plant to be constructed in Hai Phong City, Vietnam. The first stage of the construction is scheduled to be completed by the end of July 2012, with manufacturing to commence in October 2012 with approximately 1,000 personnel. By 2016, Kyocera Mita plans to increase the number of employees to roughly 7,000 and reach an annual production volume of US $1 billion.

SOUND OFF: Our readers speak

In November, we asked our readers whether they think careers in copier service have changed over the past decade. Here’s what they told us:

Is copier service a better career today than it was ten years ago?

Yes, it’s a better career now: 85% (1122 votes)
No, things were better before: 11% (152 votes)
Neither — the job hasn’t really changed: 4% (55 votes)

Our readers had plenty to say about the topic:

“Copier service is no longer just working on the box. You must be savvy about computers, networks, faxes, and copier machines. The challenges have expanded exponentially beyond the compensation, but it’s still a good, steady career.”

“It’s a great career. Technology has demanded that companies train employees in IT, digital, color, and basic computer skills. This is a great benefit to employees, as it improves their abilities and worth to the employer. Gone are the days when strong mechanical skills could get you by on the job. As a result, employers are willing to pay a little more for the right employee. Customer skills and computer/IT are in high demand. Bonuses, trips, sick days, personal days, vacation time, 401(k), and healthcare are just some of the benefits for today’s service technicians and managers. If employees work smart, they’ll be rewarded.”

“I’ve been in this business for 25 years. The career itself is better, but the cost of living has risen so much that I’ve made less money during the past ten years. Healthcare is probably the major cause.”

“All the tracking is nerve-wracking. There is so much pressure to achieve unreasonable numbers that field technicians don’t know how to do their jobs anymore.”

“Management doesn’t realize how its reliance on numbers has affected the way field techs interact with customers. We have started thinking more about numbers and less about what is best for the customer.”

“I have to do training on my own time. Before, I always used to get paid for it.”

“I am compensated better and the job isn’t as dirty as it used to be now that most parts are modular and disposable.”

“Technicians are now being asked to be certified on CompTIA A+ and N+. With the increase in knowledge required in 2011, I don’t see a 2-3 percent pay raise as much to celebrate about. It’s longer hours now for less pay.”

“For those techs who are willing to keep up with the technology, it’s a lot more fun than it was ten years ago.”

“There are many more opportunities out there now for the technician to advance to. Managed print services, managed network services, document management, or just service management. The machines are also much more intelligent and therefore easier to troubleshoot.”

“I’ve been in this business 43 years, so all the new technology is hard for me to keep up with. I’m glad retirement is on the horizon.”

“We’re being tracked with GPS to make sure we aren’t loafing. This is better?”

“In the San Francisco Bay Area, a recent posting wanted an experienced tech with A+ and Net+ and 5 years experience. They pay scale was $9.50 to $13.50 with benefits. Unemployment and food stamps pays $12.75.”

POLL OF THE MONTH

How happy are you in your current job?

1. Very happy
2. Happy
3. Neutral
4. Unhappy
5. Very unhappy

Click Here for our Poll of the Month.

JOB LISTINGS

Our Industry is evolving again and only Copier Careers represents top employers on a retained basis. Your career path can have new, exciting and profitable options. Contact Copier Careers to find out about exclusive career opportunities across the country. These positions are not advertised anywhere. You may be surprised to learn about the opportunities that are currently available.

Technician - Newport, AR
Independent dealer looking for OEM trained technician for Newport area.

Technician - Little Rock, AR
Network trained technician needed for the Little Rock area. Specific OEM training is preferred.

Account Executive - Baldwin County, AL
Successful Sales Professionals needed for Baldwin County into Pensacola, FL. Candidate will have the ability to sell the full product line of the independent dealer.

Account Executive - Birmingham, AL
Sales Representative needed for an independent dealer in the Birmingham, AL area.

Account Executive - Phoenix, AZ
Successful Account Executive for a branch of a large independent dealer needed in the Phoenix market.

Inventory Parts Lead - Cerritos, CA
Experienced Inventory Parts lead to have the following duties: Managing inventory, preparing shipping materials, updating customer records, facilitating customer requests, following up with clients and answering calls from customers.

Account Executive - Los Angeles, CA
Energetic Sales Professional needed for the LA and Orange County area.

Selling Sales Manager - Los Angeles, CA
Selling Sales Managers needed for LA, Orange and Riverside County for an independent dealer.

Account Executive - San Diego, CA
Energetic Sales Representative needed for an Independent Dealer. Territory will be downtown San Diego and will have an existing base of clients. Candidate must be a team player and work well with full management support.

Technician - San Diego, CA
Technician needed for an independent dealer in San Diego. Specific OEM training is a must.

Technician - San Francisco, CA
OEM trained technician for the San Francisco area. Independent dealer would prefer candidate to have network certification and color training.

Technician - Ventura County, CA
OEM trained and network technician needed for an independent dealer in Ventura and Santa Barbara area.

Account Executive - Breckenridge, CO
Strong and Experienced Sales Representative needed for independent dealer.

Account Executive - Denver, CO
Extremely motivated individual needed for independent dealer. Candidate must have strong work ethic and ability to really hunt down new business as well as maintain current business.

Account Executive - Washington, DC
Successful Account Executive needed for Washington DC. Will have small customer base and the ability to really grow the territory for this independent dealer.

Printer Technician - Washington, DC
Printer technician to work for a rapidly growing company in the Washington DC area.

Technician - Washington, DC
OEM trained copier technician needed for large independent dealer throughout the DC area.

Account Executive - St. Petersburg, FL
Sales Professional needed for Independent dealer in the St. Petersburg area. Candidate will have training directly from the owner. We are seeking a true `hunter` for this role.

Account Executive - Macon, GA
Experienced and Successful Sales Representative for independent dealer in Macon area. Candidate will have an existing client base to work with as well as bring in new clients.

Sales Manager - Davenport, IA
Successful and Experienced Sales Manager needed for the Quad Cities.

MPS Manager - Eastern, IA
Highly motivated sales professional in the Waterloo area is needed for a large and successful independent MPS dealer. Candidates will need to have proven record of meeting and exceeding company goals for this position.

Account Executive - Chicago, IL
Successful Sales Professional needed for the Chicagoland area.

Account Executive - Chicago, IL
Successful Sales Professionals needed in and throughout Chicago working for a manufacturer.

Major Account Manager - Vernon Hills, IL
Major Account Representative with proven track record of success in the industry is needed for independent dealer in Vernon Hills (Lake County).

Logistics Coordinator - Lafayette, LA
Logistics Coordinator needed for independent dealer in Lafayette. Candidate will be responsible for parts and supplies inventory, delivery and overall warehouse. Experience with E-Automate is a plus.

Account Executive - Detroit, MI
Successful Sales Professional needed for the Detroit area. Candidate must have a proven track record of meeting and exceeding goals/quotas.

Account Executive - Duluth, MN
Experienced Account Executive needed for an OEM in the Duluth area. Candidate will have a large base of clients, but also need to gather clients for their territory. Outstanding total earning potential.

Account Executive - Minneapolis, MN
Successful Account Executive needed for an OEM in the Twin Cities. Individual will have a small base of clients, but really need to be a hunter to gather more for their territory. Outstanding total earning potential.

Account Executive - St. Cloud, MN
Experienced Sales Professional needed to manage a territory in St. Cloud market.

Technician - Billings, MT
Experienced OEM Technician needed for the Billings area working for an independent dealer.

Sales Representative - Charlotte, NC
Successful Sales Representative for a dealership in the Charlotte area. Proven track record of success is a must!

Account Executive - Fayetteville, NC
Successful and industry experienced account executive needed for the Fayetteville area. Prior copier sales are needed to qualify for this position.

Technician - Fayetteville, NC
OEM trained technician needed for independent dealer. Candidate must have training on at least 2 of the 3 lines the dealer carries.

Account Executive - Jacksonville, NC
Energetic Sales Representative needed for the Jacksonville market for an independent dealer. Will have a small base of current customers and candidate must have ability to bring in new clients.

Account Executive - Wilmington, NC
Successful and industry experienced account executive needed for the Wilmington area. Prior copier sales is needed to qualify for this position.

Account Executive - Winston-Salem, NC
Success Sales Representative for the Winston-Salem area to work for an independent dealer.

Technician - Omaha, NE
OEM trained technician needed for the Omaha area.

National Account Manager - Northern NJ
Experienced National Account Manager needed for the Bergen and Morris County area.

Account Executive - Buffalo, NY
Successful sales representative working for an OEM in the Buffalo area. Candidate must be a hunter with a proven track record of success.

Account Executive - Long Island, NY
Successful Account Executive for the Long Island area. Will have access to existing customer base. Extremely unique opportunity.

Technician - Manhattan, NY
OEM trained technician needed for the Manhattan area. Networking ability is a plus.

Account Executive - Newburgh, NY
Experienced Account Executive needed for an OEM in the Newburgh area. Candidate will have a large base of clients, but also need to gather clients for their territory. Outstanding total earning potential.

Account Executive - Cincinnati, OH
Experienced and Successful Sales Representative needed for an OEM for the Cincinnati area.

Account Executive - Columbus, OH
Successful Sales Representative to build a territory in the Columbus market.

Account Executive - Dayton, OH
Experienced Account Executive for a nation leading dealer throughout the state of OH. There will be an existing base of business and candidate will have to create more opportunity.

Technician - Tulsa, OK
Independent dealer looking for OEM trained technician. Salary will be determined based on what machines certified on as well as networking capability.

Sales Representative - Austin, TX
Successful Sales Representative to work for an Independent Dealer in the Austin area.

Technician - Conroe, TX
Looking for entry level technician for independent dealer. Must have some expereince in the industry as well as good communication skills.

Technician - Corpus Christi, TX
OEM and Network Trained technician for an independent dealer in Corpus Christi.

Dispatcher - Houston, TX
Experienced Dispatcher needed for an independent dealer in the Houston area. Knowledge of OMD is a plus.

Technician - Longview, TX
OEM trained technician needed for independent dealer in Longview. Candidate will have large territory to cover so experience is a must.

Field Service Manager - Midland, TX
Field Service Manager looking to manage a team of technicians in the Midland area. Knowledge of E-Automate is preferred but not required. Main focus will be on managing the technicians in ride a longs and running the department.

Technician - Northern VA
OEM Trained technician needed for Northern VA area. Some of the territory will include: Reston, Arlington and Alexandria.

Technician - Bristol, VA
OEM trained technician needed for independent dealer in Bristol.

Account Executive - Salem, VA
Successful Sales Representative to work for an independent dealer in Salem. Territory will include some regular and major accounts as well as require bringing in new clients.

Product Print Sales Specialist - Seattle, WA
Independent Dealer looking for an experienced Product Print Specialist for the Seattle area. The principal focus of the Production Specialist is to retain and increase sales revenue while developing strong customer relationships with new and existing clients. This position will be responsible for the sales of commercial printers and `print for pay` programs throughout the NW region.

Account Executive - Spokane, WA
Experienced Account Executive needed for an OEM in the Spokane area. Candidate will have a small base of clients, but will need to gather clients for their territory. Outstanding total earning potential.

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Copier Careers®
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FAX: (800) 464-3434

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