AUGUST 2011 NEWSLETTER

With 30 years of experience working for the document imaging industry, Copier Careers is the only recruiter with the resources to find what your dealership needs most: experienced technicians, copier sales representatives, managers, controllers, dispatchers, support staff, and managed print services experts. Our priority database of qualified copier professionals is the biggest in the business (52,300 strong and growing daily!) and we're dedicated to helping our clients and our candidates make the best matches possible. Whatever you're looking for, Copier Careers can help you find it. Learn more at www.copiercareers.com or call (888) 733-4868 to talk to one of our recruiters.

Copier Careers 2011 Service Manager Salary Survey now available! Read it online at http://copiercareers.com/salary_surveys.shtml
 

IN THIS ISSUE:

The Feed  - For service managers, 2011 a year of stress and frustration
 The Top 7  - Reasons not to connect with coworkers on Facebook
 News In Brief  - Industry shakeup: top leaders at Sharp, Ricoh, and Kyocera Mita head for the door
 Sound Off  - Our readers respond to last month's poll
 Poll-of-the-Month  - What is the majority of your commission based on?
Featured Job Listings

  
 
  THE FEED

For service managers, 2011 a year of stress and frustration

Copier Careers has just released our 2011 Service Manager Salary Survey! The survey reflects the responses of 1,621 operations managers, general managers, VPs of service, regional service managers, and service managers from copier dealerships around the nation. A few key findings from the survey:

  • Average annual compensation has increased by $1,442 since 2010, for a total of $77,237. “Operations manager” is the highest-earning job title, and “service managers” the lowest.

  • The weak economy and the managed services business model have combined to create a perfect storm of unpredictability for service managers. Many of the old benchmarks simply do not apply anymore.

  • Job satisfaction has suffered significantly over the past several months, and many service managers are on the lookout for fresh job opportunities. A whopping 99 percent of them say they’re either actively or passively searching for a new position.

To get the full story, read our entire 6-page Service Manager Salary Survey online at http://copiercareers.com/salary_surveys.shtml.
 

THE TOP 7... Reasons not to connect with coworkers on Facebook

Tips from the trenches to keep your copier career on track  

In real life, the line separating friends from coworkers is often thin. In the realm of social networking, it can disappear entirely. While most of us have the good sense not to become Facebook friends with our bosses, many of us don’t exercise the same caution when deciding whether to connect with our coworkers. Here are a few reasons why we should:

  1. Facebook is a personal networking site, not a professional one. Some people manage to keep their Facebook content clean, positive, and professional at all times. If you’re one of those rare individuals, great! But if you’re like most people, your professional reputation isn’t your first priority while you’re logged into Facebook. (Farmville is! Of course.)

  2. Your personal life doesn’t belong in the office. When you friend your coworkers, there’s no way to separate the personal from the professional. Thing you consider completely innocent (like posting a music video, sharing a comedy clip, or uploading a photo of yourself at a bar) might be offensive to some of the people you work with. Avoid problems by keeping them off your friend list.

  3. You use Facebook while you’re at work. It’s one thing to slack off on the job once in awhile; it’s another thing to leave digital proof that you’ve been ignoring your duties, especially now when so many dealerships are short-staffed. Still worse is complaining about your job online. Even vague comments like “I hate Mondays” or “Can’t wait until the work week is over” could be viewed as being negative.

  4. Coworkers talk. You might be careful about which coworkers you choose to be friends with on Facebook. But how careful are those other people? They could easily mention your Facebook activities to your boss or another coworker. If you wouldn’t feel comfortable sharing the content of your Facebook page directly with your boss, you shouldn’t share it with anyone else who can.

  5. Today’s coworkers are tomorrow’s supervisors. It may seem safe to share your online life with the people you work with, but what happens when one of those people gets promoted? Suddenly, your professional relationship with that person has changed, but your level of online sharing is still the same.

  6. Today’s coworkers are tomorrow’s subordinates. Alternatively, you might be the one who gets promoted. Do you want your employees to have such easy access to your personal life? And do you really need such instant access to theirs?

  7. Friending is easy. Defriending is rude. It may be awkward to reject a friend request from a coworker, though most people will understand if you explain that you have a policy of keeping your personal and professional lives separate. But discovering later that you need to “de-friend” that person could be a career killer.

 		 
 

NEWS IN BRIEF

Copier Careers Service Manager Salary Survey Now Available! Read it in the August issue of ENX Magazine or online at http://copiercareers.com/salary_surveys.shtml.

Edward McLaughlin to Leave Sharp. Edward McLaughlin, president of Sharp Imaging and Information Company of America and Director of Sharp Electronics Corporation (SEC) announced in June a plan to step down, in accordance with an agreement with SEC Chairman and CEO Kozo Takahashi.

Ricoh U.S. President and CEO Position Eliminated. In a July statement, Ricoh Americas Corporation (RAC) Chairman and CEO Kevin Togashi announced that Jeff Hickling, President and CEO of Ricoh U.S., would be leaving the organization. “After careful review, I have decided…to eliminate the position of President and CEO, Ricoh U.S. and align the U.S. sales and operational leadership under RAC through my direction,” said Togashi. “As a result of this decision, Jeff Hickling will be leaving the organization.”

Kyocera Mita’s Michael Pietrunti to Step Down. Katsumi Komaguchi, President of Kyocera Mita Corporation (KMC) has announced the resignation of Michael Pietrunti, President and CEO of Kyocera Mita America (KMA). A successor is expected to be named in the coming weeks. Interim management duties for daily operations have been assigned to the executive management team of KMA; regional general managers in Latin America and Canada will continue to oversee their local operations.

 
 

SOUND OFF: Our readers speak

In July, we asked you whether you thought total compensation for service managers has changed over the past year. Here’s what you said:

Do you think compensation for service managers has changed since 2010?

No, service manager pay has not changed since last year: 72% (913 votes)
Yes, service manager pay has decreased: 18% (227) votes
Yes, service manager pay has increased: 10% (123 votes)

You can get the real story by reading our 2011 Copier Careers Service Manager Salary Survey, available in the August issue of ENX Magazine or online at http://copiercareers.com/salary_surveys.shtml. In the meantime, here are a few comments from our readers:

“Compensation is way down when you count the extra workload due to cutbacks and layoffs.”

“I’ve worked harder and longer days, but I’ve made more money.”

“I made the same as last year, and I know how lucky I am.”

“I am not a service manager, but I work closely with them each day. In our industry, the sales team builds the company and market share and service retains the clients. If companies continue to squeeze the most important resources, they will lose them and their market share.”

“My company has lowered the salary of everyone who isn’t a VP or President. Our executives are receiving huge bonuses.”

“My pay is down 3 percent.”

“I took a big hit three years ago, but am about level now.”

“Our industry appears to be on the rebound. Managers are asked to find more sources of revenue and expense reductions. Those that do succeed and prosper. Those that don’t—well, let’s just say their pay hasn’t changed.”

“The phrase ‘Thank you sir, may I have another?’ was originally invented by a service manager after his salary and the number of his staff were reduced.”

“Pay has stagnated but the cost of living always increases, so if you are standing still you are going backwards.”

“This industry as a whole underpays.”

“The economy is bad, so I took a pay cut to help the company. I hope my loyalty is rewarded at a later date.”

“Our company involves the field managers in monthly financial reviews with our CFO so they can understand where the opportunities are to improve. Field managers are the key reason why our service department is so profitable. If the company makes its goals, everyone shares in the profits — not just upper management.”

 
 

POLL OF THE MONTH

Copier Careers is currently in the process of polling over 10,000 copier sales representatives about their compensation packages. A few months from now, we’ll be releasing the information we gather in the first ever Copier Careers Sales Representative Salary Survey. As far as we know, this survey of sales reps is the first of its kind in the document imaging industry, and we’re excited to have the opportunity to publish this information. It’s a major undertaking, and we’ll need your help to make it a success. In the next several newsletters, we’ll be using our poll section to gather extra information about copier sales reps, starting with this month’s question:

What is the majority of your commission based on?

1. Percent of gross revenue
2. Percent of gross profit
3. Combination of percent of revenue and profit
4. Ongoing annuity (MPS)
5. No idea — it’s too complex to understand
6. Other

 
 

JOB LISTINGS

Our Industry is evolving again and only Copier Careers represents top employers on a retained basis. Your career path can have new, exciting and profitable options. Contact Copier Careers to find out about exclusive career opportunities across the country. These positions are not advertised anywhere. You may be surprised to learn about the opportunities that are currently available.  

Technician - Jonesboro, AR  
OEM trained technician needed for a branch location of a large organization.

Account Executive - Jonesboro, AR  
Experienced Sales Representative needed. Candidate will be required to build customer development, client relationships and create new business opportunities.

Technician - Newport, AR  
Independent dealer looking for OEM trained technician for Newport area.

Account Executive - Baldwin County, AL  
Successful Sales Professionals needed for Baldwin County into Pensacola, FL. Candidate will have the ability to sell the full product line of the independent dealer.

Selling Sales Manager - Birmingham, AL  
Seeking a sales professional with record of meeting and exceeding company and personal expectations. Position will have some clients as well as need to bring in new business. This position is for a selling sales manager.

Account Executive - Mobile, AL  
Experienced Sales Professional needed for the Mobile, AL area

Account Executive - Phoenix, AZ  
Successful Account Executive for a branch of a large independent dealer needed in the Phoenix market.

Customer Service Manager - Phoenix, AZ  
Customer Service Manager needed for company at a remote location. Candidate will be responsible for a customer service representative and a printer technician. Expereince in MPS, management, and printer repair is preferred.

Account Executive - Los Angeles, CA  
Energetic Sales Professional needed for the LA and Orange County area.

MPS Account Executive - Los Angeles, CA  
Management Print Solutions Sales Consultant to manage Sales professionals bringing them to the next level of the copier industry. Will need 3-5 years of MPS proof with prior company.

Account Executive - Orange County, CA  
Successful and experienced Sales Professional needed for independent dealer. Proven track record of success is a must.

Technician - Fresno, CA  
OEM trained technician needed in Fresno for an independent dealer.

Sales Supply-Office Administration - Fresno, CA  
Independent dealer looking for candidate that will have Office Administration duties as well as Supply Sales. This position could evolve into an Account Manager position.

Printer Technician - Napa, CA  
Strong Printer Technician needed for the Napa Valley area. Candidate must handle both technical side and customer service so communications skills is required.

Technician - San Francisco, CA  
OEM trained technician for the San Francisco area. Independent dealer would prefer candidate to have network certification and color training.

Account Executive - Boulder County, CO  
Experienced Sales Representative needed for competitive independent dealer for the Boulder County.

Account Executive - Breckenridge, CO  
Strong and Experienced Sales Representative needed for independent dealer.

Account Executive - Denver, CO  
Extremely motivated individual needed for independent dealer. Candidate must have strong work ethic and ability to really hunt down new business as well as maintain current business.

Account Executive - Washington, DC  
Successful Account Executive needed for Washington DC. Will have small customer base and the ability to really grow the territory for this independent dealer.

Printer Technician - Washington, DC  
Printer technician to work for a rapidly growing company in the Washington DC area.

Account Executive - St. Petersburg, FL  
Sales Professional needed for Independent dealer in the St. Petersburg area. Candidate will have training directly from the owner. We are seeking a true `hunter` for this role.

Account Executive - Sarasota, FL  
Energetic and Successful Sales Representative needed for independent dealer in the Sarasota area.

E-Automate - Sarasota, FL  
Client looking for an individual that has experience with E-Automate. Will have other back office duties as well for this independent dealer.

MPS Manager - Eastern, IA  
Highly motivated sales professional in the Waterloo area is needed for a large and successful independent MPS dealer. Candidates will need to have proven record of meeting and exceeding company goals for this position.

Selling Sales Manager - Western, IA  
Experienced selling sales manager to lead team of individuals for a branch location of an independent dealer.

Account Executive - Chicago, IL  
Successful Sales Professional needed for the Chicagoland area.

Major Account Manager - Vernon Hills, IL  
Major Account Representative with proven track record of success in the industry is needed for independent dealer in Vernon Hills (Lake County).

Account Executive - Indianapolis, IN  
Experienced Account Manager needed for large independent dealer. Candidate will be required to build customer development, client relationships and create new business opportunities.

Sales Manager - Lafayette, LA  
Experienced Sales Manager needed for an independent dealer in Lafayette. Candidate must have background in Management and proven track record of success.

Selling Sales Manager - Lancing, MI  
Successful and experienced selling sales manager needed for OEM in the Lansing area. Ability to lead and motivate a team is a must.

Account Executive - Duluth, MN  
Experienced Account Executive needed for an OEM in the Duluth area. Candidate will have a large base of clients, but also need to gather clients for their territory. Outstanding total earning potential.

Account Executive - Minneapolis, MN  
Successful Account Executive needed for an OEM in the Twin Cities. Individual will have a small base of clients, but really need to be a hunter to gather more for their territory. Outstanding total earning potential.

Account Executive - Minneapolis, MN  
Established dealer looking for a Successful and Experienced Sales Professional in the Twin Cities.

Director of Service - Minneapolis, MN  
Director of Service needed for large independent dealer in the Twin Cities. Candidate will be responsible for multiple technicians and service managers. Must have direct expereince in managing a service department of a dealership in excess of $10million.

Account Executive - St. Louis, MO  
Experienced and successful sales representative needed for independent dealer.

Technician - Billings, MT  
Experienced OEM Technician needed for the Billings area working for an independent dealer.

Technician - Winston-Salem, NC  
OEM Trained Technician needed for independent dealer. Will cover the Triad area. Company will compensate with mileage, laptop and cell phone.

Account Executive - Winston-Salem, NC  
Motivated Sales Representative needed for the Winston-Salem area.

Account Executive - Ashville, NC  
Experienced Sales professional needed for the Ashville area working for an independent dealer.

Account Executive - Wilmington, NC  
Successful and industry experienced account executive needed for the Wilmington area. Prior copier sales is needed to qualify for this position.

Technician - Wilmington, NC  
Our client is looking for a certified technician to service the Wilmington area. Salary will be based on experience.

Technician - Omaha, NE  
OEM trained technician needed for the Omaha area.

Senior Account Executive - Hillsborough, NJ  
Senior Sales Representative needed for independent dealer. This dealer has an established IT division and copier sales generate as a result of network solutions. Minimum of 5 years of proven copier success if required.

Product Quality Coordinator - West Caldwell, NJ  
Very unique opportunity for an individual who has both Sales and Technical background. This is an inside position that this individual will have the following responsibilities: Sales, Customers Service, Problem Solving-from start to finish, and R&D.

Selling Sales Manager - Buffalo, NY  
Experienced Selling Sales Manager needed for an OEM in the Buffalo area. Candidate will train, manage and motivate of group of successful sales representatives.

MPS Sales Representative - Hudson Valley, NY  
Successful Sales Representative that has proven success in selling MPS is needed for an OEM company in the Hudson Valley area.

Major Account Manager - Hudson Valley, NY  
Experienced Major Account Manager needed for an OEM in the Hudson Valley area. This position could evolve into a Selling Sales Manager opportunity.

Account Executive - Long Island, NY  
Successful Account Executive for the Long Island area. Will have access to existing customer base. Extremely unique opportunity.

Account Executive - Newburgh, NY  
Experienced Account Executive needed for an OEM in the Newburgh area. Candidate will have a large base of clients, but also need to gather clients for their territory. Outstanding total earning potential.

Service Manager - Rochester, NY  
Service Manager needed for large dealer in Rochester.

Account Executive - Upstate, NY  
Seeking a sales professional with record of meeting and exceeding company and personal expectations. Client is a large independent dealer and looking to expand a branch location in Upstate, NY.

Account Executive - Cincinnati, OH  
Experienced and Successful Sales Representative needed for an OEM for the Cincinnati area.

Technician - Tulsa, OK  
Independent dealer looking for OEM trained technician. Salary will be determined based on what machines certified on as well as networking capability.

Senior Account Executive - Philadelphia, PA  
Senior Account Executive needed for Independent dealer. Proven track record of success is a must.

Selling Sales Manager - Sioux Falls, SD  
Successful Selling Sales Manager needed to manage a territory as well as a team of highly motivated sales representatives.

Account Executive - TN  
Independent dealer opening multiple branches throughout the state of Tennessee. Needs experienced hunters to bring in new business.

Technician - Nashville, TN  
OEM Technician needed for an independent dealer. Territory will include Nashville and south of Nashville.

Sales Representative - Austin, TX  
Successful Sales Representative to work for an Independent Dealer in the Austin area.

Selling Sales Manager - College Station, TX  
We are looking for an individual that perhaps had some Sales Team Leadership Experience while selling in a Territory to take over a group of individuals in the College Station. Knowledge of the area and strong ties to the community if a plus.

Major Account Manager - Houston, TX  
Major Account Manager to take over existing territory. Candidate will need at least 5 years of successful sales. Looking to fill a couple different positions.

Technician - Houston, TX  
OEM trained technician needed for Independent dealer in Houston. Specific OEM training is a must. Please inquire for more details.

Technician - Laredo, TX  
OEM trained technician needed in the Laredo area. Candidate will be working from satellite location so strong knowledge of the OEM is a must.

Field Service Manager - Midland, TX  
Field Service Manager looking to manage a team of technicians in the Midland area. Knowledge of E-Automate is preferred but not required. Main focus will be on managing the technicians in ride a longs and running the department.

Account Executive - San Antonio, TX  
Sales Representative needed for a branch of a successful dealership. Proven track record of success is a must.

Account Executive - Waco, TX  
Sales Representative needed to carry a territory in Waco area.

Account Executive - VA  
Reputable independent dealer looking for experienced account executive to take over existing territories as well as pursue new opportunity through various branch locations in VA.

Account Executive - Spokane, WA  
Experienced Account Executive needed for an OEM in the Spokane area. Candidate will have a small base of clients, but will need to gather clients for their territory. Outstanding total earning potential.

MPS Sales Representative - Milwaukee, WI  
MPS Sales Representative for an independent dealer in the Milwaukee area. Candidate must have prior success at providing MPS Solutions to clients.


  
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Copier Careers

Copier Careers®
Minneapolis, MN 55403-3073
PHONE: (888) 733-4868
FAX: (800) 464-3434

  
 

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